Returns Policy:

Please choose carefully. Refunds are only available if the item is faulty, wrongly described, different to a sample shown, or do not do what they are supposed to do. Credits in Store or exchanges are available at the Retail Sales Staff’s discretion, providing the item is in a re-saleable condition, and original packaging. All returns must be made within ten days of purchasing the item.

Please note:

We do not give refunds, credits, or exchanges on ANY item once it has been on a horse, is dirty, broken, soiled, or unable to be resold for any reason.

As horses are all different shapes and sizes, what fits ideally on one horse may not always fit ideally on another horse. For this reason we only offer credits or exchanges for stocked items, which are in a re-saleable condition, and original packaging.

 Orders Policy:

Payment is required before placing any order. There are no returns upon special orders of non-stocked items, unless they are faulty. Returns of stocked items are subject to the discretion of the Retail Sales Staff, and can only be returned for an exchange or credit in store, unless they are faulty. Payments can be made by Credit Card, PayPal, or instore via EFTPOS or cash. You will be called once the item comes into stock, and the item must be collected within 30 days. Should the purchaser fail to collect the item, the purchaser forfeits their payment to Harrogate Hill Saddlery, and the item will be placed into general stock. There are no cancellations of orders.

Lay-by Policy:

When either the purchaser or retailer cancels a lay-by sale, the purchaser forfeits all payments of the lay-by.  Should the purchaser fail to honour the lay-by sale (ie. by non-payment of lay-by by date agreed) the retailer shall contact the purchaser and advise that the lay-by will be cancelled after 7 days of notice of advice unless a further or full payment is received.  Should the purchaser not pay outstanding monies within the 7 days the lay-by will be cancelled, goods returned to stock, and the purchaser forfeits their payments to Harrogate Hill Saddlery. There is no cancellation charge if goods are unable to be supplied by the retailer. Instalments are due twice monthly. The lay-by must be paid for within two months of the lay-by commencing. Parcels cannot be broken and must therefore be collected in full. It is the responsibility of the customer to advise this store of any change of address.

 

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